Clients... ya gotta love them

I walked into the room.

"Where's Jessie?" is the first thing out of the lady's mouth.

Sigh. I know Jessie is awesome and all. In fact, I really like her so I know the owners have a point. They expect to see their favorite vet tech, Jessie, waltz into the room and instead, in walks...hmmm...'What's your name?' 'Kristina'. It says that on my name tag which officially labels me as 'Licensed Vet Tech' If it's not upside down. Sometimes it is.

They love Jessie because she does awesome nail trims. I've racked my brain thinking, 'How can I emulate Jessie in this area, and thus have clients love me?' I just don't know what makes hers so much better than mine. So I quick half of the nails. So the dogs pee and express their anal sacs all over at times. So there is occasionally a screaming dog who is attempting to avoid my nail trim. I still don't know what is so much better about her nail trims. Anyhow.

I can't say that I'm too upset that they love Jessie. Because then I can pass off their appointments to her. All in the name of 'but they love you, Jessie!' They are nice enough people. However....

After resigning themselves to the fact that St. Jessie was not going to be the one to go over things with them, they poured forth:

...cutting off her husband... " ----- stop talking. I have things to tell her."

"He had 12 kibbles this morning. 12. This big. Here is a kibble for you to show the Dr. so she knows what size they were. Because Dr. M said we could give him a little bit of food as he doesn't do well without eating breakfast. They were crumbled up. Here is the list of the medications that he had this morning. He had them at 4:45AM. Here are the phone numbers to reach us at. And here. And here. And here. Here are his 3pm medications. And here is his applesauce and meal. His 3pm meal."

"Would you like me to give the whole container of applesause with his meal?"

"No. It is only to moisten his food. He does not need all of it. And here is his list of things he needs done today. TNT, rads, dental, check ears. And whatever else needs to be done. "

I would just like to say that the conversation was much longer and redundant than the above lines. Being the faithful vet tech that I am, I attempted to pay attention to everything. Really. I made an effort to focus. On the food size, the kibble number, the fact that it was crumbled, the fact that the applesause was only to moisten the rest of the food, the fact that the other meds had to be given at three....etc. etc.

I will never fight Jessie for their appointments.

There are several people I wouldn't fight Jessie to take appointments for. But we both get our fair share over overly detail oriented people, or just plain rude people, or people who you wonder "Are they really on earth today?"